Frequently asked questions
Should i pay taxes at receipt of the parcel in USA?
Customs and/or import duties maybe applied once the delivery reaches its destination. Customs policies and import duties vary widely from country to country and any of such fees must be paid by the addressee.
What is your shipping schedule?
We are shipping everyday from Portugal to all destinations in the USA & Canada.
Most of the orders are processed and ready to ship within 5 to 8 days. Once your parcel has been dispatched, you will receive a confirmation of the Tracking number by email within the next day.How long does it take to receive my parcel?
All parcels are shipped via Express services, reaching destination within 48H.Does Bonjour le lin ship worldwide?
Bonjour le lin is already shipping to more than 30 countries worldwide but in case you are living in a country that is not listed on our website, please contact us and we will do our best to deliver your order after we have opened the service for your destination.How much should I pay for my shipment?
Once you have kept items into the cart, you can instantly know the courier cost for your parcel. Just click on “Edit Cart” and fill your destination into our “Shipping Estimate” window featured at the bottom of the cart page.
Return & ExchangeWhat is the Bonjour le lin Return Policy?
Not satisfied with your purchase? Our customer service team is at your service to help you to process your request for return!
Please initiate your request using the submit a return link located at the foot of the homepage. More detailed instructions are available in the Returns Policy.
Clothing from Men & Women collections, Custom Sized items, fabric by the meter, Quilted bedspreads, and selected items (please see the article description) are not eligible for return as they are custom made as per your size and color. Only in the case of evident defect shown on the product, we will accept your return.My Package was damage at receipt, should I refuse delivery?
If your packaging is damaged at reception, please don’t accept the delivery as Bonjour le lin won’t take any liability for any damage caused to the products during transit. Please claim immediately in the presence of the courier officer, take pictures in their presence and send us an email to report it. Accepting a damaged package and signing for good receipt means you approved the package to be received in a good state.My product shows some defect, what should I do?
The Bonjour le lin team and our seamstresses are fully committed to providing the highest quality bedding and clothing ever. However, if you find a fault in our product, or the product is not conformed to the order, the product will be refunded or exchanged. Any claim, supported by photos should be introduced within 24 hours. Please don’t open a dispute / chargeback or give negative feedback prior that our customer service could find an amicable solution with you. Bonjour le lin will decide whether you need to return the product to evaluate the defect. A slight difference in color is not considered as a defect, returns won’t be accepted for such reason.
OrderHow do I pay my order?
Our store offers ShopPay, Paypal and all major credit cards as payment method to settle down your purchase, we don’t accept bank transfer or cheque.Are my data protected when I checkout?
We are working with third-party payment gateway and we have therefore no direct access to private information related to the payment transactions.
Apart from that, any information we collect in relation with your order is kept strictly secured. Bonjour le lin won’t share with third parties or use this information for any purpose without your consent under any circumstances.Should I expect to pay taxes?
All our prices are Tax includedWhere can I keep special instructions on my order?
If you wish to keep a note about your cart/order for some special request, you may leave a note prior to checking out in the “Special Instructions” window featured on the cart page.
Can I add or remove items from my order once it has been confirmed?
Once your order has been confirmed, you may wish to add or remove an item or, for example, change a size. We do offer this service but it must be requested within the first 24 hours after your order has been placed. If you wish to make a change, please send us an email and we will amend the order for you. You will receive an email with the updated details along with a request for payment or a notice of refund.
Where does our store linen fabric come from?
All our fabric is woven in one mill from North of Portugal, using only long flax fibers from France & Belgium. Our fabric is Oeko Tex certified that guarantees the total absence of toxic and harmful substances
Where are our products made?
We cut and sew all our products in our own workshop, here in Lisbon/Portugal.
Do you make custom size items?
Yes, we do for curtains and tablecloths, select the custom size app from the related product page. We also make fitted sheets and bedskirts according to your mattress our bed base height.
Are you using various types of weight, thread count or linen quality in your collection?
All our bedding and clothing items are made from the same highest quality French linen featuring the same weight ( 185gsm / 5.50oz sq yd), thread count and feel.
Do you sell fabric by the yard?
Yes, we do. Our fabric by the yard is of exactly the same specifications that the fabric used for the entire collection of products from our store. The width of our fabric is 114". We ship in continuous length as per the ordered quantity.
Does the linen fabric shrinks?
Yes, as all natural material the linen material may shrink up to 3 to 5% during the first washing cycles.
All our linen products are machine washable and come with a care label with washing instructions. Please visit our page for full care instructions.What should I pay attention while ordering a fitted sheet?
The size of your mattress is the size to take into consideration to order a fitted sheet, measure carefully your mattress. Take a particular care about the thickness of your mattress that will define the pocket size to order from the menu. It is advised to order 3" to 4" higher.What if I want a different size or color to what is listed in your shop?
If you are requiring custom size for a duvet cover, flat sheet, fitted sheet or bed skirt which is not listed, you can select the closest size listed and mention the size you need into "Special Instructions" prior to confirming your purchase and we will custom make your item accordingly.